Shipping Policy

Order Handling

Orders are processed within one business day of payment confirmation and qualified-buyer acknowledgment. Most orders placed before 12:00 PM MST ship the same business day from our Phoenix, AZ facility.

Carriers & Tracking

Orders ship via major national carriers with tracking provided by email upon dispatch. Package documentation identifies contents as laboratory research materials; packages do not include consumer supplement branding, dosage instructions, or administration supplies.

Package Documentation

Each shipment may include a packing slip referencing batch/lot numbers corresponding to the Certificates of Analysis published on the CoA & Documentation page. No dosing, reconstitution, or administration instructions are included with any shipment.

Delivery Restrictions

StarRUO ships only to qualified research customers and reserves the right to decline shipment to addresses or recipients that do not meet the qualified-buyer policy described in our Compliance Policy.

Contact

Shipping questions can be directed to orders@starruo.com or +1 (844) 417-8277, Monday–Friday, 9:00 AM–4:00 PM MST.