Returns & Refunds Policy

Damaged or Incorrect Shipments

If an order arrives damaged, incorrect, or incomplete, contact documentation@starruo.com within 7 days of delivery with your order number and batch/lot reference. We will arrange a replacement or refund after verification.

Lost Shipments

If tracking indicates a shipment is lost in transit, contact support and we will initiate a carrier claim and arrange a replacement or refund once the claim is confirmed.

Non-Returnable Items

Because materials are analytical-grade reference standards intended for laboratory use, opened or used lots cannot be returned. Unopened lots may be eligible for return within 14 days of delivery, subject to inspection.

Order Cancellations

StarRUO reserves the right to cancel and fully refund any order that does not meet qualified-buyer or research-use requirements described in our Compliance Policy and Terms of Sale.

Contact

Refund requests: orders@starruo.com · +1 (844) 417-8277 · Monday–Friday, 9:00 AM–4:00 PM MST.