Introduction
StarRUO (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard information when you visit starruo.com or purchase from us.
Information We Collect
Information You Provide
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed by our payment processors — we do not store full card numbers)
- Order history
- Account credentials (if you create an account)
- Information you provide in contact forms or emails
Information Collected Automatically
- IP address and approximate location
- Browser type and device information
- Pages visited and time on site
- Cookies and similar tracking technologies (see Cookies section below)
How We Use Your Information
- To process and fulfill orders
- To send order confirmations, shipping notifications, and account communications
- To provide customer support and respond to inquiries
- To send marketing communications (only if you opt in; you can unsubscribe at any time)
- To improve our website and customer experience
- To detect and prevent fraud
- To comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share information only with:
- Payment processors (e.g., Stripe, Square) to process transactions
- Shipping carriers (USPS, UPS) to deliver your orders
- Service providers that help us operate the site (hosting, email, analytics) — bound by confidentiality
- Law enforcement or government agencies when legally required
Cookies
We use cookies to operate the site, remember preferences, analyze traffic, and (with consent) deliver relevant marketing. You can disable cookies in your browser settings, but some site features may not function correctly.
Data Retention
We retain order and account information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations (typically 7 years).
Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information (we do not sell, but you can confirm this preference)
To exercise any of these rights, email orders@starruo.com.
Children’s Privacy
StarRUO does not sell to or knowingly collect information from anyone under 21 years of age. If you believe a minor has provided us information, contact us immediately and we will delete it.
Security
We use commercially reasonable safeguards to protect your information, including SSL encryption on our site. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated via email or site notice.
Contact
Questions about this Privacy Policy? Email orders@starruo.com.
